Compliance and Code of Conduct
Florida Helps is committed to providing addiction treatment services with integrity, professionalism, and respect. Our standards support ethical care, privacy, accountability and a safe experience for clients, families, staff, and website visitors.
Standards That Guide Our Work
Florida Helps believes quality care begins with trust. Our team is expected to act honestly, and communicate respectfully. We follow all applicable healthcare regulations, licensing requirements, confidentiality standards, and professional guidelines.
We work to create a supportive treatment environment where each person can receive care with dignity, compassion, and professionalism.
Privacy, Confidentiality, and Legal Standards
Florida Helps follows applicable privacy and confidentiality requirements, including HIPAA and federal confidentiality protections for substance use treatment records under 42 CFR Part 2.
Our team is expected to protect personal and health information. It is only used when appropriate for care, communication, operations, or legal compliance. For more information about how we collect, use, and protect information, please review our Privacy Policy.
Dignity and Inclusive Care
Florida Helps is committed to treating every person with dignity, compassion, and respect. We do not discriminate based on race, color, national origin, age, disability, sex, sexual orientation, gender identity, religion, veteran status, or any other protected characteristic under applicable law.
We expect communication with our team to remain respectful and appropriate across phone calls, emails, website forms, live chat, text messages, social media, and in-person interactions.
Harassment, threats, abusive language, intimidation, discrimination or unsafe behavior are not acceptable.
Responsible Use of Our Website
This website is designed to provide educational informational resources about addiction treatment, admissions, insurance verification, and related support. Website content should not replace professional medical advice.
Visitors agree not to:
- Use this website for unlawful purposes
- Submit false or misleading information
- Attempt to disrupt website security or functionality
- Misuse forms, chat features, or communication tools
- Harass, threaten, or abuse Florida Helps staff or others
Florida Helps may restrict access or take appropriate action if website conduct violates these standards.
Accessible Online Experience
Florida Helps aims to provide an inclusive, usable online experience for all visitors. We welcome your feedback about concerns around accessibility, barriers, or difficulty accessing information on this website.
If you need help using the site or accessing information, please contact Florida Helps so our team can assist you.
How to Share a Concern
Florida Helps encourages clients, families, staff, visitors, and community members to share concerns related to ethics, privacy, accessibility, conduct, communication, or quality of care.
You can contact us at:
Florida Helps
3600 Red Road, Suite 501-A
Miramar, FL 33025
Phone: (866) 931-9312
Email: admissions@floridahelps.com
Concerns will be reviewed as appropriate. Florida Helps does not tolerate retaliation against anyone who reports a concern in good faith.
Crisis and Emergency Support
Florida Helps does not provide emergency medical care or crisis services through this website, contact forms, email, text message, or live chat.
If you are experiencing a medical emergency, call 911 immediately. If you or someone you know is experiencing suicidal thoughts, emotional distress, or a mental health crisis, call or text 988 for immediate support.
