Privacy Policy
Effective Date: April 2026
This privacy policy governs the manner in which Florida Helps collects, uses, maintains, and discloses information collected from users (each, a “User”) of the https://floridahelps.com/ website (“Site”). This privacy policy applies to the Site and all products and services offered by Florida Helps.
Information Collection Practices
In operating the Site, Florida Helps will collect personal information you provide. For example, this may include registration, online surveys, and other online forms that ask Users to provide their names, email addresses, other contact information, optional demographic information, provide feedback, and vote.
Information Collected Automatically
When you visit or use the Site, we may automatically collect information about you. For example, our servers automatically recognize visitors’ domain names and IP addresses (the number assigned to computers on the Internet). The Site may also gather “traffic data” that may be helpful for marketing purposes or for improving the services we offer.
Cookies
We may use “cookies” (small pieces of data stored on your computer’s hard drive). Cookies help us learn which areas of our site are useful and which areas need improvement. You can choose whether to accept cookies by changing your browser settings. However, if you choose to disable this function, your experience on the Site may be diminished, and some features may not work as they were intended.
Web Beacons and Tracking Pixels
We may use “web beacons” to determine whether you’ve visited a specific page or opened an email we’ve sent you. We may also use tracking pixels to show you better, more relevant advertising on the Site and on other websites you visit.
Social Networks
Our Site allows you to register using social networking platforms and to interact with and through those social networks. We may collect information you choose to allow us to access using those social networking platforms. We may track your check-ins and activities across our Sites and third-party sites that use our services, and compare them with others in the community. We may use this information to process and perform analytics.
How We Use Collected Information
Florida Helps may collect and use Users’ personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize the user experience: We may use aggregated information to understand how our Users, as a group, use the services and resources provided on our Site.
- To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails: We may use the email address to send User information and updates about their order. It may also be used to respond to their inquiries, questions, and/or other requests.
How We Protect Your Information
Personal Information
We will not share your personal information with any third parties without your consent, except as necessary to provide you with the services offered by us, with third-party vendors, consultants and service providers who need access to this data to carry out their work for us, to protect the rights or property of Florida Helps, in an emergency to protect the personal safety of Florida Helps’s employees, customers or any other person, to the extent required during the negotiation of a merger, sale, financing or acquisition, or to comply with the law. We may use your personal information to verify your identity, to check your qualifications, or to follow up with transactions initiated on the Site. We may also use your contact information to inform you of any changes to the Site, or to send you additional information about Florida Helps. If you provide your permission during account registration, we may share certain contact information, excluding your mobile phone number and SMS consent data, with our business partners or other companies so they can send you promotional materials.
SMS Data Privacy
Mobile phone numbers and SMS consent data are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. This includes any mobile opt-in data collected for text messaging communications. Florida Helps uses such information only as necessary to provide the SMS services you have requested, including customer support, service-related communications, and other operational purposes permitted by law.
Anonymous Information
We use anonymous information to analyze our Site traffic, but we do not examine it for any individually identifying information. In addition, we may use anonymous IP addresses to help diagnose problems with our server, to administer our Site, or to display the content according to your preferences. Traffic and transaction information may also be shared with business partners and advertisers on an aggregate and anonymous basis.
Use of Cookies
We may use cookies to deliver content specific to your interests, to save your password so you don’t have to re-enter it each time you visit our Site, or for other purposes. Promotions or advertisements displayed on our Site may contain cookies. We do not have access to or control over information collected by outside advertisers on our Site.
Social Network Sharing
Some of the features of the Site are social by design and allow you to publicly share information about yourself and your activities, such as your level of activity and participation with the Site; rankings, rewards, recognition, and virtual items earned or received as a gift from other Site users; and comments, posts, and invitations to people within your social network. We will also share some of your information with social networks you are a member of or on which the Site is hosted, and we are not responsible for their use of your information. You should review the applicable privacy policies for these third-party social network providers.
Sale of Information
To accommodate changes in our business, we may sell or acquire all or part of our company, other companies, or their assets, including the information collected through this Site. If Florida Helps or substantially all of its assets are acquired, customer information will be transferred to the acquirer, excluding mobile phone numbers and SMS consent data, which will not be transferred or sold.
Securing Your Personal Health Information
Florida Helps takes all necessary measures to secure any data collected, including how it is stored, processed, and shared internally. We are diligent in our practices to protect your personal health information against any unauthorized access, misuse, alteration, or disclosure by or to any outside entity in accordance with HIPAA guidelines. Florida Helps may store and process any personal health information collected via forms on our site. However, mobile phone numbers and SMS consent data will not be transferred to any third party or affiliate for marketing or promotional purposes.
Third-Party Websites
Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may change frequently. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website’s own terms and policies.
Advertising
Ads appearing on our Site may be delivered to Users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile non-personal identification information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements they believe will be most interesting to you. This privacy policy does not cover the use of cookies by any advertisers.
Changes to This Privacy Policy
Florida Helps has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to check this page frequently for any changes to stay informed about how we are protecting the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and to be aware of any modifications.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Opting Out
If you have any questions about this Policy, our practices related to this Site, or would like us to remove your information from our database, where possible, please feel free to contact us at admissions@floridahelps.com with the subject line “Privacy Policy”.
Recovery Testimonies
Our Google Reviews highlight the experiences of alumni and their families who received addiction support at Florida Helps.
I have been to several in patient programs and this one is by far the best. The food is amazing, they have great snack and ice cream machine available 24/7. The nursing staff works with you to ensure comfort while being here. The best part is you get to keep your cell phone on you 24/7. 1st place I’ve been to that allows phones even during detox. Very friendly staff and the owner even comes to groups and listens to feed back on how to make the program better.
Verified Patient
I really love this place. It’s on the newer side but it is really patient-centered. I’ve been here twice. The staff from top to bottom is kind and understanding. I was able to connect with the small community and process things with excellent therapists.
Verified Patient
If you are serious about your recovery then I would highly recommend Florida Helps. The staff & counselors are amazing. They care very much for their clients & are there to walk with you thru your recovery. They treat you as family & truly care about you. I am so thankful for each & every one at Florida Helps. I couldn’t have done my recovery without them.
Verified Patient